WhatsApp Message Templates allow businesses to send notifications or customer care messages in a specific format to people who have opted in to notifications.
WhatsApp Message Template can include appointment reminders, shipping information, issue resolution or payment updates.
Supported Template Categories
- Issue Resolution
- Reservation Update
- Ticket Update
- Alert Update
- Personal Finance Update
- Shipping Update
- Account Update
- Payment Update
- Transportation Update
Benefits of message templates
- Can be sent to customers who have crossed the time window of 24 hours since the last interaction.
- Can be sent to users who haven’t interacted with your business number yet.
- Can be used to display interactive buttons on WhatsApp.
You can create WhatsApp Message Templates by following the instructions here.