WhatsApp Message Templates - How to use WhatsApp Message Template
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WhatsApp Message Templates allow businesses to send notifications or customer care messages in a specific format to people who have opted in to notifications.

WhatsApp Message Template can include appointment reminders, shipping information, issue resolution or payment updates.

Supported Template Categories

  • Issue Resolution
  • Reservation Update
  • Ticket Update
  • Alert Update
  • Personal Finance Update
  • Shipping Update
  • Account Update
  • Payment Update
  • Transportation Update

Benefits of message templates

  • Can be sent to customers who have crossed the time window of 24 hours since the last interaction.
  • Can be sent to users who haven’t interacted with your business number yet.
  • Can be used to display interactive buttons on WhatsApp.‍

You can create WhatsApp Message Templates by following the instructions here.

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