Apple Watch users warned by Overland Park police about the accidental calls. Many Apple Watch users are receiving accidental calls after they intentionally brush against the watch’s screen or side buttons.
Many of the users are unaware of making a police call until it has been answered.
According to Jim Sutterby, Overland Park Police Captain, “What happens is while people are moving around in their sleep or exercising, they’ll get the Apple Watch into the emergency mode. Without knowing it, the watch will actually call 911.”
Users can place an emergency call on the Apple Watch by pressing and holding down the side button for a few seconds in a row. Users are prompted to turn on this feature when they set up their Apple Watch. Though you can also choose to avoid it and enable it later on.
The Overland Park 911 receives around 250 calls per hour, while many of these include the ones coming from callers unknowingly triggering the Apple Watch call feature. Thus leading to distracting emergency dispatchers and draining resources meant for actual emergencies.
The Police Captain has advised people not to hang up, instead tell the emergency dispatcher about it being an accidental call. Apple has been advised by industry sources to use a hard protective case, in order to prevent accidental presses and also to provide an option to turn off the SOS function.
When contacted by internet media, Apple said it was unaware of the problem. Though the company remarked Apple Watch’s Emergency SOS function has been useful in life-threatening situations.